At Jair Transportation, we strive to provide reliable, luxury chauffeur services and complete customer satisfaction. This Refund Policy explains when refunds are available and how they are processed. By booking with us, you agree to the terms outlined below.

Full Refund Eligibility

Customers are eligible for a full refund when:

• A reservation is canceled at least 24 hours before the scheduled pickup time.
• Jair Transportation is unable to provide the confirmed service due to circumstances within our control.
• Duplicate payments or billing errors occur.
• A booking is canceled by Jair Transportation and no suitable replacement vehicle or chauffeur can be arranged.

Approved refunds will be issued to the original payment method used during booking.

Non-Refundable Situations

Refunds may not be provided under the following circumstances:

• Cancellations made less than 24 hours before the scheduled pickup time.
• Same-day cancellations.
• No-show reservations.
• Incorrect pickup details provided by the customer.
• Delays caused by the customer resulting in the chauffeur being unable to complete the service.
• Services that have already been completed.

Flight Delays and Changes

For airport transfers, customers should provide accurate flight information during booking. We monitor commercial flight arrivals whenever possible and make reasonable efforts to adjust pickup times for delayed flights.

Refunds will generally not be issued for flight delays outside our control if the chauffeur has already been dispatched and the complimentary waiting period has expired.

Service Quality Concerns

If you believe the service did not meet your expectations, please contact us within 48 hours of your completed journey. We will carefully investigate your concerns and, where appropriate, may offer a partial refund, service credit, or another suitable resolution.

Refund Processing

Approved refunds are processed through the original payment provider, including Square or PayPal.

Depending on your bank or card issuer, refunds typically appear within 5–10 business days, although processing times may vary.

Exceptional Circumstances

Jair Transportation understands that emergencies may arise. In exceptional situations such as serious illness, family emergencies, or severe travel disruptions, refund requests will be reviewed on a case-by-case basis. Supporting documentation may be requested.

Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact Jair Transportation through our Contact Us page. We are committed to handling every request fairly, professionally, and promptly.