At Jair Transportation, we understand that travel plans can occasionally change unexpectedly. Our No-Show Policy helps ensure efficient scheduling while respecting the time and commitment of our chauffeurs.

What Is Considered a No-Show?

A reservation may be classified as a No-Show when:

• The passenger does not arrive at the designated pickup location.
• The passenger cannot be reached using the contact information provided.
• The passenger fails to appear within the applicable waiting period.
• The customer leaves the pickup location without notifying Jair Transportation.
• The customer provides incorrect pickup details that prevent the chauffeur from completing the service.

Airport Pickups

For airport arrivals, customers receive up to 60 minutes of complimentary waiting time from the actual flight landing time, provided valid flight information was supplied during booking.

If the passenger cannot be located after this period and repeated attempts to establish contact have been unsuccessful, the reservation may be treated as a No-Show.

Non-Airport Pickups

For residential, hotel, cruise port, corporate, or other scheduled pickups, a reasonable waiting period will be provided. If the customer does not appear and cannot be contacted, the chauffeur may leave the location after the waiting period has expired.

Charges

No-Show reservations are generally non-refundable because the vehicle and chauffeur have been reserved exclusively for the scheduled booking.

Applicable waiting time charges may also apply where permitted.

Customer Responsibilities

To avoid a No-Show, customers should:

• Provide accurate contact information.
• Supply correct pickup addresses.
• Include accurate flight details for airport pickups.
• Notify Jair Transportation immediately if travel plans change.
• Keep their mobile phone available on the day of travel.

Exceptional Circumstances

We understand that emergencies can occur. If a No-Show results from circumstances beyond your reasonable control, please contact us as soon as possible. We will review each case individually and, where appropriate, may offer a partial refund, booking credit, or rescheduling option at our discretion.

Contact Us

If you believe your reservation was incorrectly classified as a No-Show or you have questions regarding this policy, please contact Jair Transportation through our Contact Us page. Our team is committed to resolving any concerns fairly and professionally.